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Customer Focused Relationship

21 January, 2015 - 22 January, 2015

PROGRAM INTRODUCTION
Success used to be measured by what we knew, or how smart we were. But today it’s how we handle ourselves and our relationships. This fun-filled 2 day seminar is especially structured to look at your inner self, what you are capable of achieving both personally and professionally, what are the factors that hinder us from moving ahead and how we can overcome them. In addition, this unique training is designed for support professionals who want to develop and improve the vital skills needed to deliver excellent customer support. This workshop also provides delegates with tools and techniques to substantially enhance their performance and results. It uses individual exercises, games, role play, video presentation and group discussions to emphasize the various topics of learning.

At the end of this 2-day program, participants will discover:
• Reasons that hinders people from progressing at work
• That inappropriate values and belief systems can hinder our progress
• How a positive attitude and the right choice guides us forward
• Skills in handling challenging customer service situations
• How to communicate calmly and professionally under pressure
• How to listen effectively so you understand what you need to do
• How to choose the best response to a complaint
• How to structure your responses effectively
• Essential communication skills that turn conflict into cooperation
• Essential communication skills that turn emotion into reason
• Effective questioning skills that provide you information

CUSTOMER FOCUSED RELATIONSHIP (541.7 KiB, 222 downloads)

CUSTOMER FOCUSED RELATIONSHIP
CUSTOMER FOCUSED RELATIONSHIP
CUSTOMER FOCUSED RELATIONSHIP.pdf
541.7 KiB
222 Downloads
Details

Details

Start:
21 January, 2015
End:
22 January, 2015
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