Most businesses spend a lot time and energy trying to fish for new customers rather than finding ways to retain their existing ones. The logic behind customer retention is simple – it costs far less money to keep current customers happy than to spend much more money to recruit new customers.
Loyal customers will tell friends about your business and will even spend more money than new customers.
• Upon completion of this program, participants will
• Know the importance of inculcating good working habits for outstanding customer service
• Become familiar with the reasons that hinder people from progressing at work and in life
CUSTOMER ORIENTED RETAILS SELLING SKILLS FOR OUTLET STAFF.pdf
|Date:||17 February, 2015|