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Improving Quality of Customer Interactions & Handling Customer Complaints

22 September, 2014 - 23 September, 2014

WHAT YOU WILL LEARN
• Develop skills in handling challenging customer service situations and difficult customers
• Increase levels of confidence when dealing with difficult situations
• How to deal with unacceptable behavior
• How to address difficult customer situations assertively
• Learn how to communicate calmly and professionally under pressure
• Learn to compromise
• Build a personal toolkit of tips and techniques

Details

Start:
22 September, 2014
End:
23 September, 2014
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