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Understanding The Psychology Of Positive Communication

14 January, 2015 - 15 January, 2015

 

PROGRAM INTRODUCTION
Understanding the Psychology of Positive Communication is essential to building positive relationships at work. By developing our personal and social competencies, we are able to influence positive work interactions and performance.This 2-day training program is designed to help participants develop the skills to be an positive communicator with all levels of internal and external colleagues and customers. Participants will understand the psychology of positive communication and communication styles, how to give and receive feedback, the importance of emotional intelligence, how to handle stress and conflict in communication and the power of nonverbal communication to build trust and rapport. It explains basic communication theory as it applies to the workplace, and offers “real-life” scenarios that demonstrate the use of positive communication. In addition, this course includes modules on business writing for those who are required to write business documents. It concentrates exclusively on the skills you need to make the writing process easier and the resulting document more effective

PROGRAM OBJECTIVES
• Understand the communication model and the importance of Positive Communication in the workplace
• Identify different communication channels and how to communicate effectively with each channel
• Build trust and rapport through verbal and non verbal communication
• Build good relationships with colleagues and customers with leading and influence strategies
• Use emotional intelligence to communicate positively at the workplace
• Resolve stress, conflicts and difficult interactions with colleagues and customers
• Use best practice in structuring your document
• Choose words that support your message and don’t distract your reader
• Learn the value of good written communication

Understanding The Psychology Of Positive Communication (1) (368.5 KiB, 137 downloads)

Details

Start:
14 January, 2015
End:
15 January, 2015
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